Hello and welcome to our information page. If you do not find the answers to your questions here please email us and we will answer questions for you. Thank you, Ron & Debbie 408-266-6351 info@guitar-gifts.com Return Policy: Our goal is to have happy satisfied customers. If for some reason you are not satisfied with your order, we will accept it for return but only after following the directions below. Please make a copy of your invoice for your records. Place the original invoice inside the box. Returns Must Meet ALL Applicable Criteria • Returns must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied. Returns Must be Complete • If your return is not complete, it will be rejected by our Returns Department and returned back to you. • All returns must include the following: 1. Original packaging (manufacturer's box, styrofoam, plastic bags, etc.) 2. Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status. 3. Valid Return Merchandise Authorization (RMA). See RMA Conditions, below. 4. Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction. 5. All accessories 6. Manufacturer documentation (manuals, warranty cards, registration information, etc.) Basic Return Policy • Unless otherwise stated, you have 15 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 15 days, but it does have to be in the possession of the shipper (along with the valid RMA). • If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have. • If you are returning a non-defective product, you must pay return shipping fees and a restocking fee of 15%. • Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected. Special Return Policy Clearance Items • Clearance Items products may be returned only when defective. If part of a product is defective, return the entire product. Defective Clearance Items products may only be returned within 14 days of the date your product left the warehouse (regardless of when you actually took delivery of the product). Manufacturer Only Returns • Due to manufacturer's policies, certain items sold on our website may only be returned directly to the manufacturer. • Contact the manufacturer directly to arrange the return. Be prepared to provide the manufacturer with the following information: Date of purchase, Serial number, manufacturer part number. RMA Conditions • Return Merchandise Authorizations (RMAs) must be valid, unexpired, and issued for the product being returned. • RMAs are valid only within the 15 day timeline specified in the Basic Return Policy or the shorter timelines specified in the Special Return Policies above, whichever is shorter. Only one RMA is issued per return. When it expires, you may no longer return your product. • If you are returning a non-defective product, you must pay return shipping fees and you will may not be credited your initial shipping fee. • Please take your return to an authorized facility such as a Post Office or a UPS facility/store, whichever was specified when you received your RMA. After the Return is Received • Please allow up to fourteen days for your return to be shipped to our Returns Department, depending on the shipper. Please also allow approximately three days to process your return after it has arrived at our Returns Warehouse. • Depending on the applicable policies above, you can request a store credit, refund, or a replacement when you return your product. If you request a refund, your original method of payment will be credited as soon as possible after your return is processed and approved. If you request a replacement product, your replacement order will be sent to fulfillment once your return is processed and approved. How quickly your replacement product ships after that depends on product availability. • We do not ship your replacement order before we receive your return (cross-ship). If you need a replacement sooner than the timeline outlined above, please place a new order on the website, independent of the returns process.